EFSC Career Services Interview

It’s hard to overstate the pivotal role that EFSC Career Services plays when you’re in college. Whether you’re just starting to explore academic paths or preparing to embark on your professional journey, the guidance and resources they provide are invaluable.

We had a chance to chat with Heather Allen, a dedicated professional from EFSC Career Services, to gain insight into her role, the services offered, and why every student (and alum) should take advantage of these crucial resources.

Can You Tell Us a Little About You?

I graduated from BCC in 1993 with both an A.A. degree and an A.S. degree, then ended up coming back to school in my 30s, at which point I got another A.S. degree in IT. After that, I continued my education by earning a BAS in organizational management from UCF, followed by grad school for career and technical education.

I always knew I wanted to give back, so I ended up applying my IT skills at the Career Center as the Data Industry Coordinator. I’ve also worked on the Palm Bay and Melbourne Campuses as a GCDF-certified Career Center Coordinator. Recently, I was promoted to Assistant Director of Career Services. Now instead of being able to help 10 students a day, I get to help thousands of students every semester!

What Are 3 Fun Facts About You?

I love Harry Potter. I read all the books as they were released with my son and mother. My daughter-in-law works at Universal Studios, so I get to visit Harry Potter land whenever I want. That’s pretty awesome!
I absolutely love animals. I have three dogs and two cats, and I love the joy they bring into my life.
I’m very investigative. I love new things — travel, books, movies, experiences. I love change and I consider myself to be a change-maker.

How Would the Career Center Have Helped You Back When You Were a Student?

I think it would have changed my life. I might have been put on a path that truly fits my personality and giving nature. If I had recognized those characteristics in myself at a younger age, I could have gone into a career where I’d have been able to give back sooner. But because of my experiences, now I can help others who are in the same position that I was — so I don’t have any regrets. I’ve always called myself a little bit of a late bloomer, but I truly believe things happen at the right time. We’re all still blooming. Bloom where you’re planted!

A white woman in glasses and a red sweater standing next to a TV screen that reads "Your Career Center Coordinator Melbourne Campus Heather Allen, GCDF" and presenting to a room full of students.

How Do You Help Students at the Career Center?

The Career Center works with prospective students, current students, and alumni. We assist them through assessments and conversations, identifying career paths, and helping them decide which major to pursue. A big part of our job is teaching students how to write a good resume so they get selected for interviews. But we don’t just leave them there. We also help students practice for interviews, so they’re prepared.

Now that I’m part of Career Services’ leadership, it’s beneficial that I have experience as a Career Center Coordinator. I really understand what students need, and it makes me an empathetic leader for my team.

Do You Have a Favorite Service Offered by the Career Center?

Hosting our events! We hold two job fairs every year, as well as workshops beforehand to prepare you. If you’re a current student or an alum, you can talk to one of our 40+ employers about a job. We’ve had companies like Panera, Starbucks, and Publix attend. Employers get so excited about job fair day!

And the job fairs are also transfer fairs. If you’re interested in continuing your education but don’t know where, we always have multiple university partners at our job fairs, so you can talk to them about their different programs.

Have You Had an Experience With an Especially Memorable Student?

I once had a 20-year-old student come in with a parent. He had been out of high school for a bit, but he didn’t really have any goals set. His attitude was, “My mom’s making me do this.”

I talked with him privately and had him take an assessment. Afterwards, we reviewed the results, and he said, “That’s exactly what I want to do. How did the computer know?” He was a natural coder, but he didn’t know that what he considered to be a hobby could actually be a career, so he had never told anybody. He consequently signed up for classes, earned his A.S. degree in computer science, and continued with our BAS program in cybersecurity.

I ran into him at Publix not long ago, and he’s now working in cybersecurity for SpaceX. He’s so successful. It wasn’t that he lacked drive or ambition. He was just a little lost and needed somebody to listen, validate that his dream was attainable, and help him come up with some action items.

What Would You Say to a Student Feeling a Little Intimidated About Contacting or Visiting the Career Center?

As soon as you get here, you’ll be welcomed. We’ll make you feel comfortable, or give you space if you need it. We’re not going to hover over you. If you take an assessment, you’ll have privacy, and there aren’t a lot of distractions.

You’re never a burden. You’re never bothering us. We want you to visit our centers, but if you’d prefer not to come in, that’s okay, too. We can always arrange a phone call or Microsoft Teams meeting instead!

Two Black men in polo shirts (Ancel Robinson, Jr. and Myron Campbell) standing next to a white woman in glasses and a chevron-patterned blouse (Heather Allen, who is holding up her Recruiter of the Month certificate) and Mr. Titan.

What’s Your Favorite Thing About Working at the Career Center?

The number one thing is that I get to help people. I want to empower you and help you see the opportunities ahead of you. I want to help open your eyes to your assets; many students don’t realize what they have inside of them. Probably the biggest thing I’ve learned is that everyone is different, and I can learn something from everyone I encounter.

What Message Would You Like To Give EFSC Students?

Every student needs Career Services. Students often leave our offices saying, “Wow, you really helped me.” They have these eye-opening experiences, and their attitude completely changes. Then suddenly, they’re bringing their friends over — because they learned so much about themselves and want their friends to have that same experience. That speaks volumes about Career Services.

What Comes Next?

Remember: Career Services isn’t just a support system but a cornerstone of success for students at EFSC. Their passion for empowering students, coupled with the comprehensive resources they offer, underscores the pivotal role they play in shaping futures.

So, whether you’re charting your course or recalibrating your path, keep in mind that the door to opportunity is always open at EFSC Career Services. Embrace it, explore it, and let it guide you toward a future filled with promise and potential. Your journey starts here!

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Casey Covel

As Assistant Manager of Web and Social Media at EFSC, Casey keeps students informed of all the exciting "happenings" at the college. She earned national honors while completing her A.A. degree at EFSC, graduated with a B.A. in Human Communication through UCF, and is currently pursuing her M.A. in Media Psychology at Fielding University. An award-winning writer on matters of faith and pop culture, Casey’s hobbies include sipping tea, wielding chopsticks, gaming in the realms of Tellius and Hyrule, growing her action figure collection and squinting at strange words.